Returns Policy

Effective 21 October 2026

1. Summary

• Change of mind: unused items may be returned within 30 calendar days of delivery, in original condition, as described below.
• Faulty, unsafe, or not as described: we will repair, replace, or refund as the CPA requires. We cover reasonable return of those goods.
• Start every return by emailing returns@shop.yehudasolutions.com with your order number. Do not post goods back until we confirm how to send them.

2. Change-of-mind returns (30 days)

If you simply change your mind, you may return unused goods within 30 calendar days of the delivery date, provided:

• the item is unused and in sellable condition;
• original packaging, manuals, and accessories are included;
• factory seals are intact where the product was sold sealed;
• you have proof of purchase from Yehuda Store (order number or invoice).

We inspect returns when they arrive. Once accepted, we refund the product price to the original payment method. Inspection and refund typically complete within 5–10 working days after we receive the parcel, plus any time PayFast needs to reverse a card or Instant EFT payment.

Return shipping on change of mind

Unless we agree otherwise, you cover the cost of sending the goods back. The original delivery fee is not refunded on a change-of-mind return, except where the whole order is cancelled before dispatch.

What we cannot take back as a change of mind

• Goods that have been used, installed, or damaged while with you.
• Opened grooming, hygiene, or personal-care items.
• Software, digital content, or sealed accessories once the seal is broken.
• Items made or altered to your specification.
• Incomplete returns (missing parts, chargers, or original packaging where it is needed to resell the item).

Where ECTA gives you a seven-day cooling-off right for an electronic transaction, you may still use that right even if a product sits in the list above only as a store change-of-mind exception — unless ECTA itself excludes that category. Under ECTA the consumer generally pays the cost of returning the goods.

3. Defective, damaged, or incorrect goods

Tell us as soon as you reasonably can if goods arrive damaged, incomplete, different from the listing, or fail in ordinary use.

Under the CPA, goods must be of good quality, durable, and reasonably fit for their intended purpose. If they are not, and the failure is not caused by misuse, you may return them within six months of delivery. We will then, as the CPA requires, repair or replace the goods or refund you. If a repair fails or is not done in a reasonable time, you may choose a replacement or refund.

For these returns we will arrange collection or refund reasonable return courier costs. Please keep the goods and packaging so we can inspect them. Do not keep using a product that appears unsafe.

4. How to start a return

1. Email returns@shop.yehudasolutions.com with your order number, the product, and the reason.
2. Attach clear photos if the item is damaged, incomplete, or defective.
3. Wait for our written return instruction (how to pack, where to send, or whether we will collect).
4. Pack the goods securely. Include a note with your order number.

Parcels sent without a return instruction may be delayed or returned to you because we cannot match them to an order.

5. Refunds and exchanges

Refunds go back to the original payment method. We do not offer cash refunds. Store credit is only used if you ask for it and we agree in writing.

Exchanges depend on stock. If a replacement is unavailable, we will refund the returned item.

If we originally charged delivery and the return is for our error or a CPA quality failure, we also refund that delivery charge for the affected goods.

6. Manufacturer warranties

Many products carry a manufacturer warranty in addition to your CPA rights. Warranty terms are those of the manufacturer. We will help you open a warranty claim where we reasonably can. A manufacturer warranty never replaces the CPA implied warranty.

7. Delivery times and failed delivery

Delivery fees and timing are in Delivery in our Platform Terms (currently R50 under R2 500 subtotal, free from R2 500). If a courier cannot deliver because of an incomplete address or nobody is available after reasonable attempts, extra delivery attempts or returns to depot may delay the order. If a parcel is marked delivered but you did not receive it, email orders@shop.yehudasolutions.com — we will raise a trace with the courier.

8. Contact

Returns and warranty queries: returns@shop.yehudasolutions.com.

Questions about an existing order (status, delivery, missing parcel): orders@shop.yehudasolutions.com.